Information for New & Existing Dental Patients
The team at NaLa Smiles has helped countless people in Alexandria achieve healthier and more attractive smiles, and we hope to do the same for you and your family! To get a better idea of what to expect when you come to see us, we’ve included some helpful information below. After reading over everything, if you have any questions, please don’t hesitate to give us a call. We can’t wait to meet you and show you why so many people are proud to call us their “dental home!”
Your First Dental Visit
Your first visit will involve five basic steps:
- You’ll be greeted with a smile and checked in by our front desk.
- After a short wait, you’ll be escorted to a treatment room where a member of our team will take some X-rays and scans of your mouth.
- You’ll meet your dentist, who will go over the images from earlier and give you an oral exam.
- Afterward, they’ll discuss their findings with you and recommend any additional treatments you might need. If time allows, you’ll also receive a cleaning from a hygienist.
- Once you have both agreed on a treatment plan, you’ll be escorted back to the front desk to schedule your next appointment.
More than 50% of Americans have some type of dental insurance, and if this group includes you, you’re more than welcome here at NaLa Smiles! We’re in-network with many popular plans and are happy to help you maximize your benefits at every single visit. We’ll even handle the claims process for you so you don’t have to deal with any paperwork! To learn more about how we can use your particular coverage, give us a call today.
We proudly accept the following dental insurance plans:
- Aetna PPO
- Ameritas PPO
- Anthem Blue Cross Blue Shield
- Assurant PPO Blue Cross
- Blue Shield FEP Blue PPO
- Care First PPO
- Cigna PPO
- Delta Dental PPO
- Dentemax/Humana PPO
- GEHA PPO
- Guardian PPO
- Metlife PPO
- Principal Financial PPO
- United Concordia PPO
- United Health Care PPO
- And many more!
Ask our friendly team if we take your plan.
If you currently do NOT have insurance and would like to break up the cost of your care into smaller monthly installments, we’re happy to help you get low-to-no interest financing with CareCredit®. To find a plan that works for you, simply visit www.CareCredit.com.
If you are unable to keep an appointment, we ask that you provide us with at least 48 hours’ notice so we can offer this appointment to another patient. A fee may be charged if a patient does not show up for an appointment without sufficient notice. Thank you for choosing NaLa Smiles as your dental practice.
- Our team members are screened daily for COVID-19 risk factors
- We recommend that patient documents are completed prior to your appointment.
- Upon request, we offer a Concierge Service – from Car to Chair. Upon arrival at our office, you may wait in your vehicle and give us a call to check-in. We will call or text you once the office is ready for you to enter, and one of our team members will personally escort you directly into your thoroughly disinfected treatment room.
- Every person entering the office is encouraged to wear a facial covering or face mask
- Please take your temperature the morning of your appointment and notify the office if you have a elevated temperature.
- We will ask that all patients enter the office unaccompanied, if possible. For those patients who need assistance, we ask that this be limited to a single person if possible. If a patient is accompanied by a guest, we recommend that the guest waits outside of the office. However, we have created social distancing space in our reception/waiting area.
- Room Disinfection – We provide adequate time for our teams to disinfect all areas of use in between patient appointments.
- Our waiting area will no longer offer magazines, charging stations, children’s toys, etc., as these items are difficult to disinfect. Our doctors and team will be wearing all of the recommended and supplementary personal protective equipment (PPE). You may see face shields, caps, shoe covers, gowns, gloves and masks, but you can be rest assured we’re smiling underneath them.